We ensure fast and reliable delivery throughout the European Union, as well as to Switzerland, Andorra, Norway, and the United Kingdom. If you are located in the United States, Canada, or Mexico, you can place your order through our dedicated store f
All orders without custom or pre-sale products placed on our website benefit from fast processing and shipping, carried out within 24 business hours following the purchase confirmation. All mentioned timeframes exclude Saturdays, Sundays, and public
Shipping costs in our store are free provided that your order reaches a minimum amount, which varies depending on your delivery address. Below are the required amounts to qualify for free shipping. Please note that we do not offer free delivery for p
If your request is processed before the shipment of your order from our warehouse, we will make the modifications directly in our system. To do so, we recommend contacting our customer service through the contact form. In the event that your order is
Currently, it is not possible to select a pickup point as a delivery option. However, our team is actively working on implementing this service in the near future. It is essential to note that once your order is in the process of delivery, the carrie
If your order has not been shipped within 24-48 hours (business days) and does not contain pre-sale or custom products, this is not normal, and we apologize for any inconvenience. In this case, we recommend contacting us for more information. You can
Delivery delays are possible events and can vary depending on the season, weather conditions, or internal incidents within the transport company's organization. If your order has not been delivered or updated for more than three days, we recommend co
Even though the tracking link indicates that your order has been delivered, and you still haven't received it? This situation can occur, so we recommend checking with members of your household, neighbours, and the vicinity of your home, as carriers m
If the tracking of your package indicates an issue related to the delivery address, please contact our customer service. This allows us to communicate with the carrier and correct the information appropriately. To streamline the process, please inclu
We are environmentally conscious, and to avoid pollution caused by multiple shipments to the same location, we typically ship the entire order at once. If a customer orders multiple items, we ship the entire order once the last product is ready. This
If the delivery address is in a country outside the European Union, the customer automatically becomes the importer. This means that your order is typically held at customs when it arrives in your country, awaiting payment of duties and taxes by the
When your order leaves our warehouse, you will receive an email notification containing the carrier's link that allows you to track your order. You also have the option to use our tracking portal. Simply enter your order tracking number and your post
At Velites, we offer the option to customize your products to make them unique in your box. You can add a special touch to your jump rope or belt for an additional cost of 5 euros. Please note that customization involves an extended delivery time, as