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VELITES SPORT Europe

At Velites, we offer the option to customize your products to make them unique in your box. You can add a special touch to your jump rope or belt for an additional cost of 5 euros. Please note that customization involves an extended delivery time, as we are subject to the deadlines of our supplier.The estimated delivery period for customized products is approximately&#xA0;10 business days. If your order includes both standard and customized products, we will send everything in a single package upon receiving the customized item.

At Velites, we offer the option to customize your products to make them unique in your box. You can add a special touch to your jump rope or belt for an additional cost of 5 euros. Please note that customization involves an extended delivery time, as

What is the delivery time for a customized product?

SHIPPING & DELIVERY

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What are the delivery times?

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Can I choose a delivery to a pickup point?

Why hasn't my order been shipped within 24 hours?

The delivery of my order has been delayed, what should I do?

My order appears to have been delivered, but I haven't received it. What should I do?

The tracking indicates that my address is incorrect, what should I do?

One of the items in my order is out of stock; can it be shipped separately?

Do I have to pay customs fees?

How can I track my order?

Where can I find my order number?

I haven't received the confirmation email for my order, what should I do?

How can I modify or add an article to my order?

How to cancel my order?

My order arrived incomplete, how to resolve this issue?

I received a defective item, what should I do?

I received the wrong item, what should I do?

When will I receive my All Terrain hand grips?

ORDERS

What is your return policy?

How can I make an exchange/return?

What are the return fees?

I have not received the full refund, why?

RETURNS & REFUNDS

What are the warranty policies?

How to set up my jump rope?

What are the differences between the Fire 2.0 and the Earth 2.0?

How much weight can the Earth 2.0 handle?

Where can I get the screws for the Fire 2.0?

JUMP ROPES

How to wash my grips?

Which hand grip model to choose?

HAND GRIPS

What are the dimensions of the STORM backpack?

BACKPACK

PRODUCTS

What payment methods are available?

Is it possible to pay in installments?

At what point will the amount of my order be debited?

How to use a promotional code?

I can't use a promo code, what should I do?

PAYMENTS

Why are my points pending?

I mistakenly converted my points, can you cancel the generated discount code?

Can I give my points to someone else?

ACCOUNT & REWARDS

I want to sell your products in my box, what should I do?

PARTNERS

What is the delivery time for a customized product?Updated a year ago