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VELITES SPORT Europe

When your order leaves our warehouse, you will receive an email notification containing the carrier&apos;s link that allows you to track your order.You also have the option to use our <a href="https://tracking.eu-central-1-0.sendcloud.sc/">tracking portal</a>. Simply enter your order tracking number and your postal code.If you do not have this information, feel free to contact our customer service via the <a href="https://velites-sport.gorgias.help/en-GB/contact">contact form</a>.

When your order leaves our warehouse, you will receive an email notification containing the carrier's link that allows you to track your order. You also have the option to use our tracking portal. Simply enter your order tracking number and your post

How can I track my order?

SHIPPING & DELIVERY

Where do you ship your products?

What are the delivery times?

Do you offer free delivery?

How can I modify my delivery address?

Can I choose a delivery to a pickup point?

Why hasn't my order been shipped within 24 hours?

The delivery of my order has been delayed, what should I do?

My order appears to have been delivered, but I haven't received it. What should I do?

The tracking indicates that my address is incorrect, what should I do?

One of the items in my order is out of stock; can it be shipped separately?

Do I have to pay customs fees?

What is the delivery time for a customized product?

Where can I find my order number?

I haven't received the confirmation email for my order, what should I do?

How can I modify or add an article to my order?

How to cancel my order?

My order arrived incomplete, how to resolve this issue?

I received a defective item, what should I do?

I received the wrong item, what should I do?

When will I receive my All Terrain hand grips?

ORDERS

What is your return policy?

How can I make an exchange/return?

What are the return fees?

I have not received the full refund, why?

RETURNS & REFUNDS

What are the warranty policies?

How to set up my jump rope?

What are the differences between the Fire 2.0 and the Earth 2.0?

How much weight can the Earth 2.0 handle?

Where can I get the screws for the Fire 2.0?

JUMP ROPES

How to wash my grips?

Which hand grip model to choose?

HAND GRIPS

What are the dimensions of the STORM backpack?

BACKPACK

PRODUCTS

What payment methods are available?

Is it possible to pay in installments?

At what point will the amount of my order be debited?

How to use a promotional code?

I can't use a promo code, what should I do?

PAYMENTS

Why are my points pending?

I mistakenly converted my points, can you cancel the generated discount code?

Can I give my points to someone else?

ACCOUNT & REWARDS

I want to sell your products in my box, what should I do?

PARTNERS

How can I track my order?Updated a year ago