The delivery of my order has been delayed, what should I do?Updated a year ago

Delivery delays are possible events and can vary depending on the season, weather conditions, or internal incidents within the transport company's organization.

If your order has not been delivered or updated for more than three days, we recommend contacting our customer service using the contact form.

Don't forget that you can check the progress of your delivery through our tracking portal. Simply enter your order tracking number and your postal code.

If the tracking indicates an issue with your address, we invite you to refer to our corresponding article to understand the steps to take: The tracking indicates that my address is incorrect, what should I do?