Do you have any questions? Our customer service team is ready to help you and answer your questions within 24 hours.

CONTACT US

HOME

VELITES SPORT Europe

If the tracking of your package indicates an issue related to the delivery address, please contact our customer service. This allows us to communicate with the carrier and correct the information appropriately.To streamline the process, please include all necessary information in your email: order number, complete delivery address, and phone number.You can reach our customer service using the <a href="https://velites-sport.gorgias.help/en-GB/contact">contact form</a>.

If the tracking of your package indicates an issue related to the delivery address, please contact our customer service. This allows us to communicate with the carrier and correct the information appropriately. To streamline the process, please inclu

The tracking indicates that my address is incorrect, what should I do?

SHIPPING & DELIVERY

Where do you ship your products?

What are the delivery times?

Do you offer free delivery?

How can I modify my delivery address?

Can I choose a delivery to a pickup point?

Why hasn't my order been shipped within 24 hours?

The delivery of my order has been delayed, what should I do?

My order appears to have been delivered, but I haven't received it. What should I do?

One of the items in my order is out of stock; can it be shipped separately?

Do I have to pay customs fees?

How can I track my order?

What is the delivery time for a customized product?

Where can I find my order number?

I haven't received the confirmation email for my order, what should I do?

How can I modify or add an article to my order?

How to cancel my order?

My order arrived incomplete, how to resolve this issue?

I received a defective item, what should I do?

I received the wrong item, what should I do?

When will I receive my All Terrain hand grips?

ORDERS

What is your return policy?

How can I make an exchange/return?

What are the return fees?

I have not received the full refund, why?

RETURNS & REFUNDS

What are the warranty policies?

How to set up my jump rope?

What are the differences between the Fire 2.0 and the Earth 2.0?

How much weight can the Earth 2.0 handle?

Where can I get the screws for the Fire 2.0?

JUMP ROPES

How to wash my grips?

Which hand grip model to choose?

HAND GRIPS

What are the dimensions of the STORM backpack?

BACKPACK

PRODUCTS

What payment methods are available?

Is it possible to pay in installments?

At what point will the amount of my order be debited?

How to use a promotional code?

I can't use a promo code, what should I do?

PAYMENTS

Why are my points pending?

I mistakenly converted my points, can you cancel the generated discount code?

Can I give my points to someone else?

ACCOUNT & REWARDS

I want to sell your products in my box, what should I do?

PARTNERS

The tracking indicates that my address is incorrect, what should I do?Updated a year ago