My order appears to have been delivered, but I haven't received it. What should I do?Updated a year ago

Even though the tracking link indicates that your order has been delivered, and you still haven't received it? This situation can occur, so we recommend checking with members of your household, neighbours, and the vicinity of your home, as carriers may sometimes not deliver packages directly to the order holder.

If, after conducting these checks, you still cannot locate the package, we invite you to contact our customer service using the available form. In some cases, it may be necessary to open an official investigation with the carrier. Please note that the resolution process may take between 8 and 10 business days.