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ORDERS

Where can I find my order number?

Shortly after completing your order, you will receive a confirmation email containing your order number. If you don't see this email in your inbox, we recommend checking your spam or junk folder. For Gmail users, please check your "Promotions" folder

I haven't received the confirmation email for my order, what should I do?

If you provided a valid email address during the payment process, you will receive a confirmation email. It's important to note that the processing of your order may take approximately five minutes before you receive the confirmation email after plac

How can I modify or add an article to my order?

You have the option to modify or add an article to your order before it is processed by our warehouse and shipped. To do so, you must contact our customer service through the contact form. In the event that your order has already been shipped from ou

How to cancel my order?

You have the option to cancel your order before it is processed by our warehouse and shipped. To do so, you must contact our customer service through the contact form. If your order has already been shipped from our warehouse before we can process yo

My order arrived incomplete, how to resolve this issue?

Errors can occur during order preparation, and we apologize for any inconvenience. We recommend contacting our customer service through the contact form so that we can provide a quick solution. To expedite the process, we advise including your order

I received a defective item, what should I do?

We're sorry to hear that you received a defective item. Please don't worry; we will provide a solution immediately. We recommend contacting our customer service through the contact form. To expedite the process, we advise including your order referen

I received the wrong item, what should I do?

We apologize for the inconvenience of receiving the wrong item, whether it's in terms of size or model. We recommend contacting our customer service through the contact form so that we can provide a quick solution. Additionally, we will cover the cos

When will I receive my All Terrain hand grips?

We are excited to announce that we have launched the pre-sale campaign for the All Terrain hand grips, specially designed to offer you comfort and protection during your workouts. It is important to remember that a pre-sale involves reserving a produ