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VELITES SPORT Europe

We&apos;re sorry to hear that you received a defective item. Please don&apos;t worry; we will provide a solution immediately.We recommend contacting our customer service through the <a href="https://velites-sport.gorgias.help/en-GB/contact">contact form</a>.To expedite the process, we advise including your order reference in your email and attaching a photograph that shows the defect.

We're sorry to hear that you received a defective item. Please don't worry; we will provide a solution immediately. We recommend contacting our customer service through the contact form. To expedite the process, we advise including your order referen

I received a defective item, what should I do?

ORDERS

Where do you ship your products?

What are the delivery times?

Do you offer free delivery?

How can I modify my delivery address?

Can I choose a delivery to a pickup point?

Why hasn't my order been shipped within 24 hours?

The delivery of my order has been delayed, what should I do?

My order appears to have been delivered, but I haven't received it. What should I do?

The tracking indicates that my address is incorrect, what should I do?

One of the items in my order is out of stock; can it be shipped separately?

Do I have to pay customs fees?

How can I track my order?

What is the delivery time for a customized product?

SHIPPING & DELIVERY

Where can I find my order number?

I haven't received the confirmation email for my order, what should I do?

How can I modify or add an article to my order?

How to cancel my order?

My order arrived incomplete, how to resolve this issue?

I received the wrong item, what should I do?

When will I receive my All Terrain hand grips?

What is your return policy?

How can I make an exchange/return?

What are the return fees?

I have not received the full refund, why?

RETURNS & REFUNDS

What are the warranty policies?

How to set up my jump rope?

What are the differences between the Fire 2.0 and the Earth 2.0?

How much weight can the Earth 2.0 handle?

Where can I get the screws for the Fire 2.0?

JUMP ROPES

How to wash my grips?

Which hand grip model to choose?

HAND GRIPS

What are the dimensions of the STORM backpack?

BACKPACK

PRODUCTS

What payment methods are available?

Is it possible to pay in installments?

At what point will the amount of my order be debited?

How to use a promotional code?

I can't use a promo code, what should I do?

PAYMENTS

Why are my points pending?

I mistakenly converted my points, can you cancel the generated discount code?

Can I give my points to someone else?

ACCOUNT & REWARDS

I want to sell your products in my box, what should I do?

PARTNERS

I received a defective item, what should I do?Updated a year ago