VELITES SPORT Europe logo
VELITES SPORT Europe logo

All articles

ACCOUNT & REWARDS

Why are my points pending?

The points system is an excellent way to reward our customers and provide them with additional discounts on their purchases. However, you may wonder why your accumulated points are not immediately available. We clarify here the process of activating

I mistakenly converted my points, can you cancel the generated discount code?

We understand the inconvenience you may have experienced when unintentionally redeeming your points, and we apologize for any inconvenience caused. It is crucial to inform you about the points redemption process and why we are unable to cancel a gene

Can I give my points to someone else?

We understand that sharing is an essential aspect of the shopping experience, and many customers wonder about the possibility of giving their points to others. However, it is crucial to note that points are personal and closely tied to each individua