I mistakenly converted my points, can you cancel the generated discount code?Updated a year ago

We understand the inconvenience you may have experienced when unintentionally redeeming your points, and we apologize for any inconvenience caused. It is crucial to inform you about the points redemption process and why we are unable to cancel a generated discount code once it has been issued.

When you decide to redeem your points for discounts, our system automatically applies the corresponding discount and generates a personalized code for you. This process is designed to provide you with flexibility and immediate benefits.

During the points redemption, the system automatically deducts the corresponding amount from your account and creates a unique discount code specifically assigned to you.

To prevent any errors during the points redemption, we recommend carefully reviewing your choices before confirming the exchange. Make sure you are fully certain of your decisions before proceeding.