At Velites, we strive to ensure customer satisfaction. If, for any reason, you need to return your order, we are here to assist you. Please follow the steps below to ensure a smooth process. Our policy remains the same whether you want a size exchang
You have 30 days to request a return. The item must be in perfect condition and must be returned with all its accessories. Additionally, the packaging must be original and should not be damaged. To initiate a size exchange or a return, go to our Exch
If you need to return a product, here are the detailed costs. Additionally, we offer free returns if your order meets the minimum required value:. Furthermore, if you wish to exchange for a different size, it will not be necessary to pay shipping fee
If you have noticed that the refund for your order is not complete, it's important to remember that shipping costs are non-refundable. Even though the refund has been processed, the associated shipping costs are not part of the reimbursement. If you