I can't use a promo code, what should I do?Updated a year ago

We understand the inconvenience you may be experiencing while trying to use your promotional code, and we apologize for any inconvenience caused. We are committed to assisting you in resolving any issues you may encounter. Here are some potential reasons and solutions to help you fully enjoy the benefits of your code.

Code requirements not met:

Discount codes often come with specific conditions, such as a minimum purchase amount, restrictions on particular items, or expiration dates. Make sure to check and comply with these conditions to ensure the proper functioning of the code.

Code expiration:

Check the expiration date of the code. If it is used after this date, it may no longer be active. Promotional codes typically have a precise expiration date.

Code already used:

A code that has already been used cannot be applied again. Make sure you have not already used the same code for a previous order.

Pre-sale product:

In some situations, promotional codes may not apply to pre-sale products. Check if the item you want to purchase falls into this category.

Unauthorized additional discount:

If the product already has a significant discount, applying a promotional code for an additional discount may not be allowed. Some sale items may have restrictions regarding the use of promotional codes.

Only one code per order:

Remember that only one promotional code can be used per order. Make sure you are not trying to apply multiple codes simultaneously.

If, despite checking these points, you continue to experience issues, please take a screenshot of your shopping cart with the code you are trying to use and contact our support team. We will be happy to analyze and resolve any issues you may be facing.

The contact form is available here.